Refund policy

Return & Refund Policy

At CartJi, customer satisfaction is important to us. We want you to shop with confidence, knowing that we’re here to help if something isn’t right with your order.

Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns for eligible products under the following conditions:

  • The item must be unused and in its original condition

  • The product must be returned in its original packaging

  • All accessories, manuals, tags, and included items must be intact

  • Proof of purchase or order confirmation must be provided

Returns that do not meet these conditions may not be approved.

2. Return Timeframe

Customers may request a return within 7 days of receiving the order.

To initiate a return, please contact us at:

📧 [YOUR EMAIL ADDRESS]

Requests made after the return window may not be eligible for return or refund.

3. Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved:

  • Refunds will be processed to the original payment method

  • Refunds typically take 5–7 business days to reflect, depending on your bank or payment provider

If your refund is delayed, we recommend contacting your bank or payment provider first.

4. Exchange Options

We offer replacements or exchanges for:

  • Defective products

  • Damaged items

  • Incorrect products received

If you would like an exchange, please contact us within the eligible return period with:

  • Your order number

  • Photos/videos of the product

  • A brief explanation of the issue

Subject to availability, we will arrange a replacement as quickly as possible.

5. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Clear photos or videos of the product

  • Photos of the packaging

  • Your order details

After verification, we will provide an appropriate resolution, which may include:

  • Replacement

  • Exchange

  • Full or partial refund

6. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or damaged products caused by customer misuse

  • Products without original packaging or accessories

  • Personalized or customized items

  • Clearance or final sale items (if applicable)

  • Hygiene-related products (if applicable)

We reserve the right to refuse returns that do not meet our policy conditions.

7. Return Shipping Costs

If the return is due to:

  • A defective product

  • A damaged item

  • An incorrect order shipped by us

we will cover the return shipping cost.

For returns requested due to personal preference or change of mind, return shipping charges may need to be borne by the customer.

8. Cancellation Policy

Orders may only be canceled before they are shipped.

Once an order has been dispatched, cancellation requests may not be possible.